Refund policy

Last updated : July 7, 2026

At Narqis, we want your shopping experience to be clear, reliable, and transparent. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our store.

Return Eligibility

We accept returns and exchanges for both defective and non-defective items, provided the product is in new, unused condition.

To qualify for a return or exchange, the item must be returned with its original packaging, labels, parts, accessories, and any included materials. Items that have been used, damaged by the customer, altered, installed, or returned without the required packaging or accessories may not be eligible for return or exchange.

Return Window

You have 30 days from the date of delivery to request a return or exchange.

Return or exchange requests received after the 30-day return window may not be accepted.

Return and Exchange Process

All returns and exchanges must be completed by mail.

To start a return or exchange, please contact our customer support team at info@narqis.com with your order number and the reason for your request.

Once your request is reviewed and approved, Narqis will provide a prepaid downloadable return shipping label. You can download, print, and attach the return label to your return package.

Please do not send any item back before receiving return approval and return instructions from us.

The approved return process is as follows:

  1. Customer submits a return or exchange request by contacting info@narqis.com.

  2. Narqis reviews the request and confirms whether the return is approved.

  3. If approved, Narqis provides a prepaid downloadable return shipping label.

  4. The customer downloads, prints, and attaches the return label to the return package.

  5. The customer ships the item according to the provided return instructions.

  6. Once the returned item is received and inspected, the refund or exchange is processed.

Return Shipping Costs

For approved returns, Narqis covers the cost of the prepaid return shipping label.

There is no charge to the customer for the approved return label.

Restocking Fees

Narqis does not charge any restocking fees for approved returns.

Refunds

Once your returned item is received and inspected, your refund will be issued to your original payment method within 14 days.

You will receive an email confirmation once your refund has been processed.

Please note that the time it takes for the refund to appear in your account may depend on your bank, card provider, or payment provider.

Exchanges

We accept exchanges for eligible items within 30 days from the date of delivery.

Exchange requests must be reviewed and approved before the item is returned. If the requested replacement item is unavailable, we may process a refund instead.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@narqis.com as soon as possible with your order number and clear photos of the issue.

Our team will review your request and provide the appropriate return, replacement, exchange, or refund instructions.

Currency and Financial Institution Fees

All refunds are issued in USD.

If your financial institution applies exchange rates, international transaction fees, or additional processing fees, those charges are determined by your bank or payment provider and are outside of Narqis’s control.

Need Help?

If you have questions about your order, our lighting products, returns, exchanges, or refunds, please contact us.

Business Information

Store Name: Narqis
Business Address: 48 Cummings Rd, Brighton, MA 02135
Contact Email: info@narqis.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-5)
Expected Response Time: Within 2 business days

Contact Page: https://narqis.com/pages/contact