Refund policy

At Rosavonne, we are committed to ensuring that your shopping experience is enjoyable, reliable, and transparent. This Return & Refund Policy explains your rights and our responsibilities regarding returns, exchanges, and refunds. Our policy follows applicable consumer protection regulations in the United States.

Eligibility for Returns and Exchanges

We accept returns and exchanges for both defective and non-defective items, provided the products are in new and unused condition. To qualify, items must be returned in their original packaging with all tags and labels intact. Items that are used, damaged, or missing original packaging may not be eligible for return or exchange.

Return Window

You have 30 days from the date of delivery to request a return or exchange. Any requests received after this period will unfortunately not be accepted.

Return and Exchange Process

All returns and exchanges must be completed by mail. To begin the process, please contact our customer support team at info@rosavonne.com. Once your request is approved, we will provide you with a prepaid return label that you can download and print. Please ensure the item is securely packaged before mailing it back.

Costs and Restocking Fees

Rosavonne will cover the full cost of return shipping, meaning there is no charge to you for sending the product back. Additionally, no restocking fee will apply.

Refunds

Once we receive and inspect your returned item, your refund will be issued to your original payment method within 14 days. You will also receive an email confirmation once your refund has been processed successfully.

Currency and Financial Institution Fees

All refunds will be issued in USD. If your original payment was made in another currency, your financial institution may apply its own exchange rates or additional processing fees, which are beyond Rosavonne’s control.

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Need Help?

At Rosavonne, we value our customers and are here to help with any questions about your order, our products, or our policies. Whether you need assistance with sizing, shipping, returns, or general inquiries, our dedicated support team is ready to assist you.

Customer Support Hours
Our team is available Monday to Friday, from 10:00 AM to 18:00 PM (GMT-4). If you contact us outside of these hours, we’ll respond as soon as possible on the next business day.

How to Reach Us
You can contact us directly by email at info@rosavonne.com or by using the contact form on our website. We aim to respond to all inquiries within 2 business days.

Store Name: Rosavonne

Email: info@rosavonne.com

Address: 1775 Tysons Blvd, Tysons, VA 22102

Operating Hours: Monday to Friday, 10:00 AM – 18:00 PM (GMT-4)

At Rosavonne, your shopping experience is our top priority. If you need assistance, don’t hesitate to get in touch — we’re just a message away!