Billing Terms & Conditions
At Narqis, we aim to provide a secure, clear, and transparent billing process for every customer. These Billing Terms & Conditions explain how payments are accepted, how transactions are processed, and how billing information should be provided when placing an order.
Accepted Payment Methods
Narqis currently accepts the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- MasterCard
- PayPal
- Shop Pay
- Visa
Available payment methods may appear at checkout depending on your device, location, browser, payment provider, and checkout availability.
Transaction Currency
All purchases made through our website are processed in USD.
If your bank account, card, or payment method uses another currency, your financial institution or payment provider may apply its own exchange rate, conversion fee, or transaction fee. These charges are determined by your bank or payment provider and are outside of Narqis’s control.
Payment Processing
Payment is charged when your order is placed and confirmed at checkout.
Once your payment has been successfully processed, you should receive an order confirmation email. Please review your order confirmation carefully and contact us as soon as possible if any billing or order information appears incorrect.
Secure Checkout
Narqis uses secure checkout technology to help protect customer payment information during the transaction process.
We do not ask customers to send full payment card details by email. For your security, please complete payment only through the official checkout process on our website.
Billing Accuracy
Customers are responsible for providing accurate and complete billing information when placing an order.
Please ensure your billing name, billing address, email address, payment details, and shipping information are correct before submitting your order. Incorrect billing or contact information may delay order confirmation, processing, or customer support communication.
Order Verification
In some cases, an order may require additional review before it is processed. This may occur if payment information cannot be verified, billing details are incomplete, or the order appears unusual.
If additional information is needed, we may contact you using the email address provided during checkout.
Pricing and Checkout Transparency
Product prices, applicable charges, shipping information, and order totals are displayed during checkout before payment is completed.
Narqis provides free standard shipping within the United States, and all orders are billed in USD.
Shipping Policy Overview
Orders are processed according to our Shipping Policy.
Current shipping details:
Shipping Region: United States
Order Cut-Off Time: 6:00 PM (GMT-5), Monday – Friday
Handling Time: 2–5 business days
Transit Time: 5–11 business days
Estimated Delivery Time: 7–16 business days
Shipping Cost: Free standard shipping within the United States
For complete details, please review our Shipping Policy.
Return & Refund Policy Overview
Narqis accepts eligible returns and exchanges within 30 days from the date of delivery.
Approved returns receive a prepaid downloadable return shipping label after the return request has been reviewed and approved. Customers should not send items back before receiving return approval and instructions.
Refunds are issued to the original payment method within 14 days after the returned item is received and inspected.
For complete details, please review our Return & Refund Policy.
Privacy and Customer Information
Customer information is handled according to our Privacy Policy.
Billing, contact, and order information is used to process payments, confirm orders, provide customer support, and fulfill purchases. Please review our Privacy Policy for more information about how customer data is collected, used, and protected.
Need Help?
If you have questions about billing, payment, orders, shipping, returns, refunds, or our lighting products, please contact us.
Business Information
Store Name: Narqis
Business Address: 48 Cummings Rd, Brighton, MA 02135
Contact Email: info@narqis.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-5)
Expected Response Time: Within 2 business days
Contact Page: https://narqis.com/pages/contact