Shipping policy
At Rosavonne, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, handle, and deliver your purchases. Our shipping services are available throughout the United States, and this policy applies to all products offered in our catalog.
Order Processing and Cut-Off Time
Orders placed before 18:00 (GMT-4), Monday through Friday, will begin processing on the same business day. Orders placed after this cut-off time, on weekends, or during U.S. public holidays will be processed on the next available business day. Please note that we do not process or dispatch orders on weekends or national holidays.
Handling Time
Every order is carefully prepared and packaged with a minimum handling time of 2 business days and a maximum handling time of 5 business days. All fulfillment takes place exclusively from Monday to Friday.
Transit Time
Once shipped, your order will arrive within 5 to 11 business days, depending on your delivery location within the United States. Deliveries are carried out from Monday to Friday, with no deliveries made on weekends or U.S. public holidays.
Estimated Delivery Time
When both handling and shipping times are combined, the total estimated delivery time is between 7 and 16 business days. While most orders arrive sooner, please allow for this full timeframe before contacting customer service regarding late deliveries.
Shipping Costs
Rosavonne proudly provides free shipping on all orders within the United States. There are no hidden fees or additional charges for standard delivery.
Currency and Financial Institution Fees
All orders are processed and billed in USD. If your payment is made in another currency, your financial institution may apply its own exchange rates or transaction fees, which are outside Rosavonne’s control.
Need Help?
At Rosavonne, we value our customers and are here to help with any questions about your order, our products, or our policies. Whether you need assistance with sizing, shipping, returns, or general inquiries, our dedicated support team is ready to assist you.
Customer Support Hours
Our team is available Monday to Friday, from 10:00 AM to 18:00 PM (GMT-4). If you contact us outside of these hours, we’ll respond as soon as possible on the next business day.
How to Reach Us
You can contact us directly by email at info@rosavonne.com or by using the contact form on our website. We aim to respond to all inquiries within 2 business days.
Store Name: Rosavonne
Email: info@rosavonne.com
Address: 1775 Tysons Blvd, Tysons, VA 22102
Operating Hours: Monday to Friday, 10:00 AM – 18:00 PM (GMT-4)
At Rosavonne, your shopping experience is our top priority. If you need assistance, don’t hesitate to get in touch — we’re just a message away!