Shipping policy

Last updated : July 7, 2026

At Narqis, we are committed to delivering your orders safely, clearly, and transparently. This Shipping Policy explains how we process, handle, and deliver purchases placed through our store.

This policy applies to orders shipped within the United States.

Shipping Region

Narqis currently ships orders within the United States.

Transaction Currency

All orders are processed and billed in USD.

If your payment is made using another currency, your bank, card provider, or payment provider may apply exchange rates or additional transaction fees. These charges are determined by your financial institution and are outside of Narqis’s control.

Order Processing and Cut-Off Time

Orders placed before 6:00 PM (GMT-5), Monday – Friday, will begin processing on the same business day.

Orders placed after 6:00 PM (GMT-5), on weekends, or during U.S. public holidays will begin processing on the next available business day.

We do not process or dispatch orders on weekends or U.S. public holidays.

Handling Time

Every order is carefully prepared and packaged before shipment.

Our handling time is 2–5 business days.

Orders are handled from Monday – Friday, excluding U.S. public holidays.

Transit Time

After your order has been shipped, the estimated transit time is 5–11 business days, depending on your delivery location within the United States.

Deliveries are generally made from Monday – Friday, excluding weekends and U.S. public holidays.

Estimated Delivery Time

The total estimated delivery time is 7–16 business days.

This includes:

Handling Time: 2–5 business days
Transit Time: 5–11 business days
Total Estimated Delivery Time: 7–16 business days

Please allow the full estimated delivery timeframe before contacting customer support about a delayed order.

Shipping Costs

Narqis provides free standard shipping on orders within the United States.

There are no additional standard shipping charges for eligible U.S. orders.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow time for the carrier to update tracking details after the shipment has been dispatched.

Order Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at info@narqis.com. We will do our best to assist, but we cannot guarantee changes once an order has entered processing or shipment.

Delays

While we work to process and ship orders within the stated timeframe, delays may occur due to carrier issues, weather conditions, high order volume, holidays, incorrect address details, or other circumstances outside our control.

If there is an issue with your shipment, please contact us so we can help review the situation.

Need Help?

If you have questions about your order, shipping status, tracking information, or our lighting products, please contact us.

Business Information

Store Name: Narqis
Business Address: 48 Cummings Rd, Brighton, MA 02135
Contact Email: info@narqis.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-5)
Expected Response Time: Within 2 business days

Contact Page: https://narqis.com/pages/contact